Shipping policy
We strive for a fast delivery. The general rule is that order on workdays before 2:00 PM will go on the same day with the mail - exception left there.
If you order after 14:00, your order will be shipped the next working day. Orders during the weekend or on public holidays will be posted on the next working day.
Shipping
Our orders are carefully transferred to DHL. From the moment the package leaves us, the responsibility is for a safe and timely delivery at DHL.
Of course we remain closely involved and we do everything we can to make the shipment go as smoothly as possible. If something goes wrong, we would like to think along with you to come to a suitable solution.
Shipping methods
When handling your order you can choose from the following shipping methods:
- Verzenden via DHL naar huisadres: wil je dat jouw bestelling wordt geleverd op het door jouw doorgegeven (woon)adres? Kies dan voor deze optie.
- Verzenden naar DHL Servicepunt: wil je dat jouw bestelling wordt bezorgd bij het dichtstbijzijnde servicepunt van DHL? Kies dan voor deze optie. Dit is momenteel alleen mogelijk in Nederland.
NB! You cannot select a service point yourself. It automatically goes to the nearest service point of DHL. You can adjust this service point to another location via the Mijn DHL app.
Free shipping
The following countries can use free shipping from € 70:
- Nederland
- België
- Duitsland
- Frankrijk
Return policy
Returning is possible within 14 days of receipt, provided that the product is unused and in its original state. A return must always be registered in advance. You do this by informing us by telephone as well as by e -mail.
More information about our return policy Read in you here: retourbeleid.
Sustainably packaged
Your package will be filled with ecological packaging material from cornstorm flour. This material is fully compostable and can be done in the green container.
