Reimbursement policy
Article 6. Guarantees/complaints
6.1 The Client is obliged to examine upon delivery whether the delivered goods correspond to the agreement.
6.2 Complaints regarding externally visible defects must be submitted by email within 5 days of delivery of the goods, which period shall be considered a limitation period.
6.3 Complaints regarding defects that are not externally visible must be submitted by email within five days after the defects were discovered or could reasonably have been discovered, but in any case within two weeks after delivery of the goods, which periods shall be considered as expiry periods.
6.4 Complaints regarding the amount of the Green Vitality Invoices sent must be paid by email within the payment term stated in Article 11, paragraph 1, which term shall be considered as the expiry date.
6.5 After receipt of the complaint in accordance with the preceding clauses of this article, Green Vitality if the client's objection is justified in its opinion, proceed with repair, replacement or compensation of the defect, this at the sole discretion of the client Green VitalityIn no event will the value of the performance of Green Vitality as referred to in the previous sentence exceed the price of the defective part of the delivered products. Green Vitality is not liable for any damage arising as a result of the defect, nor is it obliged to perform any other performance than that referred to in the first sentence of this paragraph.
6.6 If the client brings complaints to the attention of Green Vitality and in connection therewith, whether or not at the request of Green Vitality, goods to Green Vitality returns, if the complaints are made by Green Vitality are not recognized, all associated costs – including transport costs – will be borne by the client. Unless Green Vitality expressly states otherwise in its return confirmation.
6.7 The presence of a defect as referred to in this article does not give the client the right to suspend his payment obligations under the agreement. Green Vitality is not obliged to perform any performance if and as long as the client does not fulfil all its obligations towards Green Vitality (including full payment of the purchase price), regardless of whether these obligations arise from the concluded agreement or arose in some other way. Unless Green Vitality expressly states otherwise in its return confirmation.
6.8 Correctly delivered products will not be taken back unless Green Vitality and the client expressly agree otherwise in writing. In that case, all products to be returned must be in their original condition and in the original packaging and Green Vitality Credit the client for the invoice amount of these products, minus their costs and the amount of the depreciation of the products. Return shipping costs are the client's responsibility.
6.9 Green Vitality reserves the right to reject complaints for amounts less than €50 and less than 2% of the total delivered goods, and to refuse to reimburse the aforementioned delivered goods.
6.10 All complaints will be handled by Green Vitality taken seriously. You can report this via the general email address; management@green-vitality.nl
Article 7 Right of return
7.The customer has the right to return the product within 30 days of receipt. The customer can return an unopened product without giving a reason, and the purchase price will be refunded in full or in part, within a reasonable period. Personalized items are never accepted for return. The customer is responsible for the return shipping costs. An official return request must be submitted by email.
7.2 However, there are conditions attached to returning a package: The product must be unused and still saleable. (The customer must be able to view the product, but not use it.) It must be undamaged, complete, and returned in the original packaging. The right of return does not apply to purchases that are specially made to order and therefore custom-made. Custom work is excluded from this right. The right of return does not apply to a service that the seller has commenced with the consumer's consent before the cooling-off period has expired. The purchase amount will be credited within 30 days.
7.3 Not at home, refused a package, or not picked up at a service point? Then the package will automatically be returned to us. Would you still like to receive it? No problem! We'll be happy to resend it. You'll receive a payment request for the new shipping costs. Once these are paid, we'll send the package back to you. Would you rather cancel? Then request an official return. We'll refund the purchase price of the items, excluding the original shipping costs. We retain these as a contribution to the shipping and handling costs incurred. If this order is returned to our address without a return request, we will attempt to contact the customer. If we're unable to do so within 7 days, we will treat the order as completed and will not issue a refund.
Tip: Pick up your package on time to avoid extra costs. You'll always receive a notification from the service point as soon as it's ready. When an order is shipped, customers receive a Track & Trace code. & Tracking code. Keep an eye on this so you know when and where your package will be delivered.
Article 8. Force Majeure
8.1 In the event of force majeure on the part of Green Vitality has Green Vitality the right, at its discretion, to suspend the performance of the agreement or to terminate the agreement in whole or in part, without being liable to pay any damages to the client.
8.2 Force majeure means any circumstance on the basis of which (further) performance of the agreement can no longer reasonably be expected by the client, including in any case export and/or import bans, a third party's request, Green Vitality imposed ban on supplying products because this is in conflict with the industrial or intellectual property rights of a third party, strikes, fire and other calamities that prevent or restrict business operations, shortage of raw materials and auxiliary materials, transport obstacles, wars, riots and measures from above, and regardless of whether these circumstances occur in Green Vitality or its suppliers.
Article 9. Retention of title
9.1 All by Green Vitality Products delivered to the client remain the property of Green Vitality as long as the client has not fulfilled all payment obligations as confirmed to the client by email.
9.2 The provisions of paragraph 1 also apply to claims of Green Vitality due to the client's failure to comply with the aforementioned agreements.
9.3 If Green Vitality has good reason to fear that the client will fail to meet his payment obligations towards Green Vitality will fall short will Green Vitality do not ship the products to be delivered.
9.4 Images supplied by the client for personalizing ordered items can be Green Vitality be used for publication on websites, brochures, and other media, unless the client does not grant prior permission. The client must indicate this in writing. The images will not be resold to third parties and will only be used for promotional purposes. Green Vitality. Green Vitality cannot be held liable for improper use of images by third parties
Article 10. Dissolution/suspension/offsetting
10.1 Green Vitality has the right, without prejudice to its rights under the law, to terminate the agreement with immediate effect in the event of bankruptcy, suspension of payments or liquidation of the client's company or in the event of a significant change in the control structure at the client.
10.2 The client is not entitled to claim damages against Green Vitality to invoke any right of suspension, including a right of retention and/or settlement.
Article 11. Liability
11.1 In addition to the delivery of the products as included in the agreement with the client and the obligations as stated in article 6, Green Vitality not obliged to perform any performance towards the client.
11.2 Green Vitality is not liable for any damage, direct or indirect and of any nature whatsoever, regardless of the manner in which it arose and the persons by whom the damage was caused, except insofar as the damage is the result of intent or gross negligence on the part of the management of Green Vitality
11.3 The compensation for which Green Vitality Any amount that may be required will never exceed the invoice value of the delivered products in relation to which the damage has arisen or as a result of which the damage has been caused.
Article 12. Payment
12.1 Payment must be made before delivery of goods, unless Green Vitality and the client expressly agree otherwise by email confirmation, failing which the client will be in default by operation of law (i.e. without any notice or notice of default being required).
12.2 In the event of late payment, the client owes interest of 1.5% for each month or part thereof by which the payment term is exceeded. The interest due is calculated on the portion of the total invoice amount that remains unpaid.
12.3 If the client remains in default of payment of the amount owed even after the first reminder, he is obliged to pay the extrajudicial collection costs of Green Vitality to be reimbursed, which costs are calculated in accordance with the collection tariff of the Dutch Bar Association, based on the minimum. Green Vitality is not obliged to demonstrate that the extrajudicial collection costs amount to the aforementioned percentage c.q. amount actually incurred by her.
Article 13. Privacy
13.1 Green Vitality respects the privacy of our clients. We only ask for personal information when an order is actually placed. All provided information is handled with the utmost care and stored securely. This applies to both customer information and the client's (address) information. Green Vitality will never rent, distribute or sell personal data, such as name, address and place of residence, to third parties.
For detailed information, please refer to the privacy statement elsewhere on this website.
Article 14. Entry into force
14.1 These general terms and conditions are effective from 01-03-2024.
These terms and conditions have been filed with the Chamber of Commerce.