Why is the information about the operation of our products limited?
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- Much of the knowledge about herbs comes from herbal medicine, where herbs have been used for centuries for all kinds of applications. Unfortunately, we are not legally allowed to share this knowledge from our role as a sales channel., unless the operation has been officially approved by the European authorities.
- We are not a doctor or therapist and cannot give you medical advice.
Have any questions? Feel free to contact us!
We understand that it's helpful to receive personalized advice. While we are also bound by regulations regarding health claims over the phone, we're happy to help. Do you have questions about our products or are you unsure which one is right for you? Please feel free to call us – we are happy to assist you.
What do we tell about our products?
We'd like to provide you with as much information as possible that complies with the regulations. That's why we're working on a comprehensive description of our products.
- A botanical description.
- Information about the folk medicine, where appropriate and permitted.
- The ingredients and where possible general usage.
- And of course we mention health claims which have been approved by the EU or are still awaiting approval (the so-called on-hold claimsPlease note: For some herbs, no health claims have yet been approved or are being processed. In those cases, we unfortunately cannot comment on their potential effects.
What are health claims?
A health claim is a statement about the effect of an ingredient on your health. For example: "Echinacea supports the immune system".
These claims are determined by the EFSA (the European Food Safety Authority) and the European CommissionApproval requires strong scientific evidence. Unfortunately, the proven effectiveness of traditional medicine has no bearing on this.
Claims that have already been submitted but not yet assessed will appear on the so-called on holdlist. This means they are still being processed and will only be approved or rejected after extensive scientific and policy consultation. In the meantime, these claims may be used under strict conditions, as long as they are marked with two asterisks (**), comply with the general rules of Regulation (EC) 1924/2006, and are in accordance with national or European legislation.
Can you completely highlight the operation of the herb based on health claims?
We are aware that we cannot provide a complete picture with these claims alone. of what a herb can potentially do. However, we choose to include this information to help you, the customer, get started. So, we're making the best of what we have.
If you find the information on our product pages insufficient, feel free to call usAlthough we are also bound by regulations regarding health claims by telephone, we are happy to discuss your needs.
Why are the health claims in our products sometimes unclearly formulated?
Sometimes health claims sound a bit vague or cumbersome. This is because we have to adopt them verbatim from European regulations. We are not allowed to clarify or make the text more attractive ourselves, even though that would be more pleasant for you as a reader. Deviating from the official wording is unfortunately not permitted.
Why do you read more about the operation of herbs on other websites?
Informative websites are allowed to provide much more information about the effects and uses of herbs. They don't link this information to the sale of a product.
How do you choose the right herb if information about the operation is not always clear?
Many of our customers:
- Working with a therapist who advises them on which herb best suits their situation.
- Do thorough research yourself and based on that choose a herb that suits their needs.
- Get tips from reliable sources, such as through friends or through training or a course.
Need help or advice?
We're not therapists, but we're happy to help. Do you have questions about a specific herb or product? Please feel free to call us – we are happy to tell you what can be shared.